Patient rights and responsibilities:

Your rights:
• To be treated with dignity and respect, and receive courteous care.
• To keep privacy and confidentiality of your treatments and medical records.
• To get a clear and understandable explanation of your health associated treatment.
• To get full information about the effectiveness of treatment, possible risks, side effects and alternative methods of treatment.
• To know who is treating you, and a choice of health care provider.
• To ask for a second medical opinion before making any decision, or to refuse treatment or therapy.
Such persons will be made aware of the consequences of their decisions and it will be documented in their medical records.
• To review or request photocopies of your medical records, although the original records remain the property of the clinic.
• To approve or refuse the release of information except when the release is required by low.
• To assert complaints about providers and the healthcare provided.

Your responsibilities:
• To treat all personnel with courtesy and respect.
• To complete the health status information for accurate diagnosis and appropriate treatment.
• To fill out an intake form on your first visit.
• To present accurate identifying information.
• To present details of your treatment requirement or complaint in a direct and straight forward manner.
• To ask for clarification whenever you do not understand information or instructions.
• To bring any compliment or dissatisfaction to the attention of yours to the clinic manager.
• To comply with the treatment plan.

Booking policy:

• To book an appointment, call before 48 hrs.
• Be present 10 mins before for the scheduled appointment.
• SMS reminder will be sent 24 hrs. prior to your scheduled appointment.
Medical Emergencies:
Patients with serious medical emergencies should go to the nearest Emergency department. Our Clinic is not equipped to handle medical emergencies.

Payment methods:

We accept cheque, cash and credit/visa card payments.
Appointment cancellations, No-Show and Lateness Policy:
• In order to provide efficient services to all patients, we strictly enforce a fee for any late or missed appointments (fee is variable depending on appointment type 10 – 25 O.R). This ensures that we can provide quality, timely services to all patients as efficiently as possible.
• If it is your first time utilizing a service, please arrive 10 Minutes early to fill out any necessary forms.
• We require 24-hour notice for all cancelled or re-scheduled appointments to avoid incurring a no-show fee.
• Cancellation of any appointments must be done during regular business hours with one of our staff members. We are unable to accept such requests via voice-mail or email.
• If you book an appointment within the 24-hour time frame, the policy is in effect immediately.
• All appointments will end at the scheduled time so that we may serve the next patient at their scheduled start time.
• Due to the high volume of demand for medical services, late comers may be required to re-schedule for a later time or another day and appropriate charges for the late or missed appointment will apply.
• Please note all fees incurred must be paid before seeing a doctor and cannot be waived by any of the staff members, including the front desk.
• Patients are to email the management should any questions of concerns arise.
Phone Calls or Email:
• We are unable to offer any medical advice or management over the phone, fax or via email. Patients are advised to take advantage of our advanced scheduling system for the next available appointment.
• Communication with administrative staff about your health or investigations is also against privacy regulations and you will be instructed to communicate all medical concerns with your doctor at your appointment. Our staff will be happy to help with all other concerns.

Prescription Refills:

We are unable to offer phone or fax repeats on any prescriptions due to privacy and confidentiality reasons. Please take advantage of our advanced scheduling system for the next available appointment with your regular doctor to renew your prescriptions.

Medical record confidentiality:

We take precautions – including use of sophisticated encryption and authentication tools – to protect the security of your personal information that you share with us. However, unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or form our web sites, and you do so at your own risk.

Refund Policy:

• We offer a full refund policy on any products within 14 days of purchase. This policy does not apply to products which have been used or opened
• We regret to inform you that our clinic has a strict no-refund policy on all treatments.
• Deposits paid for cosmetic injectable treatments are non-refundable.
• If you would like to change your treatment program, we will be happy to transfer any outstanding balance from untaken treatment to other services only.
• Refunds will be provided if approved from the doctor & the management, and where required under the Omani Consumer Law.
• 3% of the deposits paid by bank cards will be cut from the approved refunds.